Website Terms and Conditions

An enquiry requests a response. It does not confirm an appointment, registration, professional relationship or immediate assistance. A paid place is confirmed only after payment and registration have been verified. Learning, personal development, supervision, mentoring, coaching and clinical care have different purposes and requirements.

Read the audience, schedule, charged currency, cancellation conditions, course access period and certificate requirements before committing. Live activities ordinarily allow a full voluntary refund at least seven days before they start. Digital courses have a seven-day voluntary refund period, even if access has begun. Additional statutory rights may apply, including rights arising after a purchase. Sections 12 to 16 explain these distinctions.

Keep passwords, registration references and private course links secure. Do not submit clinical histories, identifiable client cases or other people’s confidential records through public forms. Participation aged 13 to 17 requires the guardian process and the activity’s express approval. The website is not an emergency service.

The operator and provider referred to as “Dr. Johnson”, “we”, “us” and “our” is Dr. Rosemarie Johnson, operating from Jamaica. Authorised staff or service providers may assist with administration. Using “we” does not identify a separate incorporated company. Contact Dr. Johnson at drrose.johnson@gmail.com for website, registration, refund or access enquiries. For privacy matters, use the subject “Privacy request”.

“You” means the person using the system or purchasing an activity and, where appropriate, the adult authorised to act for a participant or organisation. A “participant” is the person taking part. An “offer” is a published description of a seminar, event, workshop, course, bundle or other available learning activity. “System” includes the website and its enabled account, registration, payment, communication, learning and verification functions. A feature described in these Terms is available only where it is actually offered and enabled.

These Terms govern system use and learning purchases made under them. The relevant offer and any specific conditions clearly presented before you commit form part of the learning agreement. Mandatory law takes priority. Subject to that law, a separately signed agreement takes priority for the engagement it expressly covers, followed by the particular offer conditions and then these Terms. An offer cannot remove mandatory rights by calling a payment non-refundable.

You must have an opportunity to read, save or reproduce the applicable terms and review and correct your order before placing it. An enquiry, an account or a payment attempt alone does not confirm that we have accepted a booking. For a free activity, acceptance occurs when we issue a registration confirmation. For a paid activity, acceptance occurs when we confirm the registration following verified payment and any stated eligibility requirements. If an order is not accepted, money collected must be returned as required by law.

The version and effective date identify the Terms offered to you. Subsequent changes do not retrospectively remove an agreed refund, access period or other purchased entitlement. The Privacy Policy explains processing and does not become blanket consent to optional marketing, recording or unrelated data use merely because you accept these Terms.

You must provide accurate information, have authority to enter the relevant arrangement and meet the published audience, professional, technical and geographic requirements. An account does not establish professional qualifications or permission to practise. An offer aimed at qualified professionals may require verification or may be unsuitable for students or younger participants.

We welcome appropriate international participation where the activity permits it. You remain responsible for checking whether the content, professional recognition and technical access meet the requirements of your country, employer, institution or regulator. We do not promise that a course authorises professional practice in any jurisdiction.

Jamaica time, America/Jamaica, governs the stated registration and cancellation deadlines unless an offer expressly states another controlling time. Local-time displays are conveniences based on your device settings. Check those settings and the Jamaica schedule, especially when your country changes daylight-saving time.

Direct use of the online system is not offered to children under 13. Participants aged 13 to 17 may have their own account only where the particular activity permits their age group, all applicable local and provider age requirements are satisfied, and the parent or legal guardian authorisation process has been completed and accepted. A guardian’s permission does not override a higher legal or platform minimum age or an adult-only activity.

Before a teenage account or learning access is approved, the guardian must receive the relevant offer, these Terms and the Privacy Policy, confirm their authority and provide the permissions required for the arrangement. The teenager must also understand the participation rules. The guardian is responsible for the purchase or other contractual commitments they expressly undertake. Guardian approval is not permission to share the teenager’s password, publish their image or enrol them in marketing automatically.

If the guardian approval route is unavailable, do not create a teenage account or submit a learning registration for a minor. Contact Dr. Johnson about whether an approved arrangement is available first. Approval is specific to the permitted use and may require review when the activity or circumstances change. Withdrawal of permission may require access to be restricted while we review the appropriate lawful arrangements; refund rights and necessary record retention are considered separately.

Where an account is available, use your own accurate email address and complete the verification steps. Choose a strong, unique password and protect verification codes. If Google sign-in is offered, your use of Google is also subject to its applicable terms and privacy choices. We do not receive your Google password. The identity information supplied through sign-in does not establish that you meet an activity’s entry requirements.

You are responsible for reasonable care of the credentials and devices you control. Do not sell or transfer an account, impersonate another person, use another person’s login or give someone administrator access without authority. Notify us promptly if you suspect an account or private link has been compromised. We may require proportionate identity verification before changing an email address, restoring access or disclosing private records.

An ordinary account does not grant access to the Content Studio or other administrative functions. Learning access may instead use a private link associated with a confirmed enrolment. Do not assume that signing into an account activates a purchase or that signing out disables a previously shared course link.

Use an enquiry for the minimum practical information needed to understand and route your request. A submission acknowledgement confirms receipt by the system only. It does not confirm a booking, place, suitability decision, referral acceptance, appointment change, cancellation or immediate response. We do not promise a response within a particular time unless one is expressly agreed.

Professional referrers, employers, EAP representatives and sponsors must have appropriate authority for any information they provide. Initial referral enquiries should describe the professional role, broad service question, location and funding route without naming the person concerned or sending case records. Funding or referral involvement does not automatically entitle an organisation to clinical, evaluation or other private information about a person.

If you have a separately established clinical relationship, use the private channel already agreed for that relationship. Public forms must not be used for treatment details. If an appointment deadline is approaching, follow the separately agreed contact procedure; a website acknowledgement alone does not change an appointment or satisfy that arrangement’s cancellation process. A website page describing a service is not online clinical intake or confirmation that a referral has been accepted.

Website articles, seminars, courses, workshops and resources provide education or bounded personal-development activities as described. They do not provide an individual diagnosis, psychological assessment, treatment plan, legal opinion or emergency response. They do not replace your own professional judgement, required supervision or advice from an appropriately qualified practitioner familiar with your circumstances.

Clinical care, formal supervision, mentoring, coaching, referral acceptance and commissioned institutional work require their own agreed scope, suitability checks, responsibilities and, where applicable, signed agreement or informed-consent process. Visiting the website, paying for a course or submitting an enquiry does not establish any of those relationships.

NLP and MER offers have their own descriptions and suitability requirements. Guardian permission does not make an adult-only or emotionally focused workshop suitable for a minor. No particular therapeutic, personal, career, examination or commercial result is guaranteed by participating in an activity.

Before registering, review the title, audience, level, delivery format, dates, session sequence, venue or online platform, price, charged currency, access duration, included materials and any stated certificate or CE requirements. Ask for clarification before purchase if a material detail is absent or unclear. We must provide the information and review opportunities required by law.

Submit accurate participant and contact details, including the exact certificate name where requested. If a professional registration number or organisation is requested, supply it only when relevant and accurate. Tell us promptly about errors that could affect delivery, eligibility or a certificate. We will not treat a minor spelling error as permission to remove a substantive consumer right.

Registration is subject to actual availability and the stated conditions. A pending payment does not guarantee a place unless we expressly confirm a temporary reservation. An interest list or waitlist, where offered, is not a confirmed place or promise that an activity will run. Register only for the person identified in the booking unless an organisation or group arrangement expressly permits otherwise.

The relevant offer and checkout must show the amount and charged currency, applicable taxes and any unavoidable fees before you make the payment commitment. Do not assume that an amount is in Jamaican dollars or US dollars without checking its currency label. A bank or card issuer may apply its own currency conversion or international transaction charges; these are separate from charges imposed by us.

Where enabled, payment is made through the checkout provider identified at the payment step, such as HandyPay. Enter full card details only in the provider’s payment interface. Do not send card numbers, security codes, banking credentials or payment passwords through an enquiry, email or evaluation. Provider terms govern its payment interface but do not remove our responsibilities as the seller of the activity.

Use a payment method you are authorised to use. For a participant under 18, the guardian or another authorised adult must arrange the financial commitment. We will not silently increase the price or add services after an order is placed. A genuine material pricing error must be explained, and any revised purchase requires your agreement rather than an automatic additional charge.

A successful return from a payment page, a screenshot or an email saying a payment was attempted does not by itself confirm a place. We rely on verified payment and registration status. Keep the transaction and registration references, check the confirmation and contact us if the result remains uncertain.

If the connection fails or the payment outcome is unclear, do not keep submitting payment. A provider may have accepted the first attempt despite a lost response. Contact us with the minimum reference, amount, currency and approximate time needed to reconcile it. Never send full card details. An unsuccessful or abandoned payment attempt does not itself entitle you to access.

We will investigate an alleged duplicate or incorrect charge and correct a verified duplicate without treating it as a late participant cancellation. A failed payment does not authorise repeated debits without your permission. If payment is verified but the promised service has not been supplied, we must address delivery or the applicable refund remedy rather than require another payment for the same purchase.

The voluntary rules in sections 13 and 14 are additional business benefits. They do not limit any right to cancel, obtain a refund, receive compensation or pursue another remedy under applicable law. In particular, Jamaica’s Electronic Transactions Act provides a seven-day cancellation period for certain online service agreements, measured from the date the agreement is made. Legal exceptions exist and must be assessed for the particular transaction. A scheduled date alone does not mean we may disregard the Act.

If required supplier information or opportunities to review the transaction, correct errors, withdraw before ordering and reproduce the order and terms were not provided, the Act may provide a separate right to cancel within 14 days after receiving the relevant goods, services or facilities. Where that right applies, the statutory conditions and full-refund remedy apply. Merely accepting these Terms, opening a page or receiving an access link is not an unrestricted waiver of statutory rights.

Mandatory remedies also apply to non-delivery, deficient services and benefits received only in part. Any legally permitted exception to a cancellation right must be explained where relevant; we will not invent a non-refundable category after you pay. Contact us if you believe a statutory right applies even when the voluntary deadline has passed. Nothing in these Terms excludes rights or obligations that the law makes non-excludable.

Unless an offer clearly discloses different voluntary conditions before purchase, you may cancel a live seminar, event or workshop for a full refund if your request reaches drrose.johnson@gmail.com at least seven days, meaning 168 hours, before its scheduled start. For a multi-session activity purchased as one place, this deadline is measured from the first scheduled session. Include your registration reference and the participant’s name.

After that deadline, a change of mind, no-show, late arrival, early departure or inability to attend ordinarily does not qualify for a voluntary refund. You may propose an eligible substitute until 24 hours before the first session. Substitution requires our confirmation, satisfaction of the same eligibility and guardian requirements and correction of the participant record before attendance. A substitute cannot use your account or private credentials, and a partly attended place cannot ordinarily be shared between people.

There is no general right to move a purchase to another activity or obtain a credit after the deadline unless the offer provides one or we agree it in writing. We may consider exceptional circumstances individually without changing the rights of other participants. These voluntary restrictions never override section 12 or the organiser-change and service-failure remedies in section 15.

Unless an offer clearly discloses different voluntary conditions before purchase, you may request a full refund for a digital course within seven days, meaning 168 hours, after the purchase is confirmed. This voluntary guarantee applies even if you have opened a lesson or downloaded included materials. Email your registration reference to drrose.johnson@gmail.com within that period. You do not need to invent a technical fault or provide a reason to use this guarantee.

An approved refund ends the refunded course access. You must stop using its materials and delete retained copies except for records you are legally entitled to keep. Do not continue using a private link, cached file or a copy obtained from someone else. A downloaded file cannot always be withdrawn remotely; the obligation to stop using refunded materials still applies.

For a bundle purchased as one product, this voluntary guarantee covers cancellation and refund of the whole bundle. There is no automatic right to a separate refund for one included course simply because you prefer the others. Rights arising from partial non-delivery or deficient components remain available. A mixed live-and-digital offer must explain the applicable cancellation and allocation rules before purchase, without reducing mandatory rights.

We will notify affected participants as soon as reasonably practicable of a material change, postponement or cancellation. If we cancel before delivery, you may choose a full refund of the affected purchase rather than a replacement date or credit. If we materially change a date, format, location, duration or essential feature so that the purchased activity no longer reasonably matches what was agreed, we will explain your options, including an appropriate refund option.

If only part of an activity has been supplied, an appropriate proportionate refund or other statutory remedy will reflect the benefit not supplied. Where the change defeats the purpose of the purchase, a fuller remedy may be required by law. We do not force you to accept a substitute product, indefinitely postponed activity or credit in place of a refund you are entitled to receive.

Illness, severe weather, network disruption or other events beyond reasonable control may require changes. Such events do not automatically extinguish refund obligations or excuse an indefinite failure to supply. Tell us promptly about an access or delivery problem so that we can investigate, restore access, provide a reasonable extension or arrange the remedy required. Responsibility for travel or other consequential expense is determined by the agreement and applicable law, rather than a blanket exclusion of every claim.

Send refund requests to drrose.johnson@gmail.com with the activity, participant name, registration reference, amount and currency. State whether you rely on a voluntary rule, an organiser change, a payment error or a statutory right if you know. We may request proportionate information to verify the transaction and your authority, but do not require full card details or unrelated personal records.

Refunds are made to the original payment method and in the original charged currency unless a lawful, securely verified alternative is agreed. A “full refund” under our voluntary guarantee means the full amount we charged for the affected purchase, including fees we imposed. We do not deduct an undisclosed administration fee. Bank conversion differences and independent issuer charges may affect the amount shown on your statement; this does not remove any legal responsibility we have for a particular charge.

We aim to initiate an approved refund within ten business days, and must meet any earlier or otherwise applicable legal deadline. Provider and bank settlement may take additional time. A valid statutory deadline is not extended merely because a provider is involved. Ask us for the refund reference if it has not arrived. You may use your bank, regulator, the Consumer Affairs Commission or a court where entitled; contacting us is not a waiver of those options or a requirement to miss an external deadline. We may reconcile a chargeback to prevent duplicate reimbursement, without punishing a legitimate dispute.

Digital access is personal to the confirmed participant and the course or bundle purchased. The offer must state the access period and when it begins before purchase. A period measured from confirmation does not restart each time you open the link, change devices or recover a lost link. Access to a bundle covers only its stated included courses. Later changes to an offer do not silently reduce the entitlement already purchased.

Some course access uses a private bearer link. Anyone who obtains that link may be able to use the enrolment, so treat it like a password and keep it out of public messages, screenshots and shared documents. Contact us promptly if it is lost or compromised. We may verify your identity and replace it; replacement does not extend the purchased period. Temporary media links may expire separately and need refreshing while your enrolment remains valid.

“No fixed expiry”, if expressly offered, means no scheduled enrolment expiry has been set. It is not a promise that a particular website, technology or provider will operate forever. If we discontinue a paid service, we must address the purchased entitlement fairly, provide reasonable notice where practicable and preserve applicable remedies. Expiry, cancellation or refund may end new access requests even though a previously issued temporary file link takes a short time to expire.

You need a suitable device, current browser, reliable internet connection and any stated meeting or document-viewing software. Check an offer’s technical requirements and accessibility information before purchase and contact us about a material compatibility question. Charges from your own internet, mobile, software or equipment providers are your responsibility unless otherwise agreed.

A recording, download, transcript, workbook or replay is included only if the offer says so. We do not promise a recording as a substitute for required live attendance. Downloads remain subject to the personal licence and any access conditions. You are responsible for maintaining your own permitted copies and for not exposing private information on a shared device.

Report a technical problem with the activity name, reference and a description of what happened, omitting passwords and private tokens. We will investigate problems within our control and consider a reasonable fix, alternative access, extension or applicable refund. A problem caused by your equipment does not automatically create a voluntary refund entitlement, but we will not use a general technical disclaimer to avoid responsibility for a service we failed to supply properly.

Follow the published attendance, participation and assessment requirements. We may use the registration roster, facilitator records and, for online activities where used, meeting-provider attendance records to verify presence and minutes. A payment, login, open browser tab or self-declaration alone may not establish the required attendance.

An evaluation may be required for a stated certificate. Use the evaluation route provided for that activity and submit your own accurate responses. Do not impersonate another participant or submit identifiable cases, patient information or other confidential records in comments. Feedback is linked to operational records where needed to check eligibility; do not assume an evaluation is anonymous unless expressly stated.

Certificate eligibility must not depend on giving favourable ratings. Ask for human review if a technical issue, attendance record or automated rule appears to produce an incorrect result. We may need supporting information from the facilitator or participant to correct the record. Reasonable adjustments must be agreed consistently with the actual educational or professional requirements and must not misrepresent attendance.

A certificate is issued only where the offer provides one and the stated eligibility, attendance, evaluation and any other required conditions have been met. Registration or payment alone is not evidence of completion. CE or CPD hours, issuer, approval status and recognition are specific to the activity. You must confirm acceptance by your own employer, institution, professional association or regulator before relying on a certificate for a requirement.

Check the certificate name and details. We may review a request for correction or reissue against the original registration and participation evidence. We may correct or revoke a certificate issued in error or obtained through misrepresentation, explain the reason and allow a reasonable opportunity to challenge the relevant facts. We will not revoke an earned and accurate certificate solely because you gave critical feedback or made a legitimate complaint.

A verification link or QR code allows its holder to check the recipient’s name, activity and stated CE hours and whether the certificate is valid. Share it only with people you intend to be able to verify the record. The Privacy Policy explains this disclosure. A verification page is evidence of the stated learning record, not proof of a professional licence, clinical competence or permission to practise.

Unless otherwise stated, the website, teaching materials, lesson files, recordings, text, photographs, graphics and branding belong to Dr. Johnson or their respective rights holders. Your purchase gives you a limited permission to use the included materials for your own learning during the agreed access period and to retain downloads where the offer permits it. It does not transfer copyright or give an organisation a licence for its whole workforce.

You must not resell, redistribute, publicly upload, broadcast or commercially exploit materials, share paid access links, remove attribution or protection measures, or represent our materials as your own. Do not upload confidential participant material or protected course content into an AI service, transcription service, shared repository or other external tool without the necessary permission and lawful basis. This restriction does not remove an exception, permitted quotation or other use protected by law.

Use of a name, logo, testimonial or certificate in advertising must be accurate and authorised. A certificate does not permit you to imply that Dr. Johnson endorses your professional services. Request written permission for group use, republication or a use outside the stated licence.

You may not record, photograph, capture screens, stream or distribute a live session or other participants’ contributions without the required express permission. This includes automated meeting bots and AI transcription tools. Permission to make personal notes is not permission to record or publish someone else’s name, voice, image or story.

If we propose to record or photograph a session, the activity-specific notice must explain what is captured, the purpose, intended audience, access period and relevant choices. We will seek the permission required for identifiable contributions. Where an alternative such as remaining off camera, using a non-identifying display name or asking a question privately is offered, its practical limits will be explained. If a proposed recording is essential to an activity, this must be made clear before registration and the available alternatives or remedies discussed.

Using identifiable participant content for a website, testimonial, social post or other promotion requires a separate, specific permission. Acceptance of these Terms or participation alone does not grant it. Minors require the appropriate guardian permission and age-appropriate involvement of the young person. Withdrawal is handled for future use as explained in the particular permission; we cannot promise to recall copies that others have already lawfully received.

Take part respectfully, follow reasonable facilitator instructions and respect cultural differences, accessibility needs and professional boundaries. Do not harass, discriminate, intimidate or expose another participant’s personal information. We may pause a discussion or remove content that presents a genuine safeguarding, privacy or conduct concern.

Use fictional, properly anonymised or expressly approved examples. Removing a name alone may not anonymise a case if the person can be identified through their circumstances. Do not discuss identifiable clients, patients, students, employees or family members in public forms, session chats, evaluations or uploaded files. Obtain appropriate authority and use a separately approved secure process if a professional engagement genuinely requires sensitive material.

Participants must respect the privacy of discussion, but we cannot guarantee that every other attendee will keep everything confidential or that a group learning space has clinical privilege. Confidentiality may also be limited by safeguarding, legal reporting duties or a valid legal demand. Tell the facilitator if a privacy concern arises. Do not rely on a group activity to disclose information that needs a confidential clinical relationship.

Use the system lawfully and only within your authorisation. Do not attempt to bypass access controls, guess credentials or verification tokens, probe private records, introduce malware, overwhelm the service, scrape personal information, send unsolicited messages or interfere with another person’s learning. Do not exploit a pricing, access or certificate error once you are aware of it; report it to us.

Administrative functions are limited to authorised personnel. Administrators must protect access, use records only for their duties, minimise exports and follow approved publication, retention and recovery procedures. A technical ability to view or export a record is not permission to use it for an unrelated purpose. Ordinary users have no right to access other participants’ records or internal operational systems.

If you find a suspected security issue, send a brief private description to our contact email without collecting additional personal information, publishing private access details or continuing intrusive testing. We will assess the report. These Terms do not authorise security testing of us or our providers.

Contact us before registering, or as soon as a need becomes apparent, about an accessibility or participation adjustment. Share the practical adjustment needed rather than a detailed diagnosis through a public form. If further sensitive information is genuinely necessary, an appropriate private process should be agreed.

We will discuss reasonable adjustments and any genuine constraints of the activity, platform or certificate requirements. We do not promise that every venue or third-party tool will meet every individual need without prior discussion. We must still meet applicable accessibility and equality obligations. An accessibility request does not by itself authorise disclosure of a diagnosis to other participants or a sponsor.

If an activity involves reflection or emotionally demanding content, take responsibility for your immediate comfort, use the stated participation options and speak to the facilitator about a concern. These expectations do not transfer our own duty to provide services with reasonable care and skill to you.

We may send messages necessary for your account, enquiry, registration, payment, access, schedule, attendance or certificate. These operational messages are separate from optional newsletters and learning promotions. Keep your email address accurate and check relevant spam folders, but contact us if a promised confirmation or access message is missing. A queue entry is not necessarily proof that an email reached your inbox.

Marketing requires a separate valid choice and, where used, subscription confirmation. You can unsubscribe or withdraw optional permission without losing an otherwise valid purchase. Do not subscribe someone else without authority. A guardian’s approval of learning participation does not automatically approve marketing to a teenager.

Cookie preferences control the optional measurement described in the Cookies and Preferences notice. Rejecting optional measurement does not prevent essential enquiry, registration or security functions. Browser or provider settings may separately affect features such as authentication and external checkout.

The system may direct you to a payment provider, meeting platform, identity service or another external destination needed for the service you choose. Their own notices and terms apply to their interfaces and independent processing. Check the actual destination before entering credentials or payment information. External links are provided for the stated purpose and are not a guarantee of every statement on the destination site.

Our use of a provider does not remove obligations we owe as the seller or data controller. If an essential provider fails, we must consider the effect on our promised service and the applicable remedy. We cannot require you to give optional promotional consent to an unrelated provider merely to preserve a right to a refund.

Where an employer, institution or other organisation pays for participation, the agreed arrangement must identify the purchaser, participant and any necessary reporting. Payment alone does not authorise access to a participant’s private comments, account or clinical information. Refunds ordinarily return to the original payer, while the participant’s privacy rights remain their own.

We may proportionately restrict an account, private link, registration or participation to address suspected fraud, compromised access, serious misconduct, safeguarding concerns, ineligibility, required guardian approval or another material breach. Where practicable, we will explain the concern, give a chance to respond and consider a correction before a permanent restriction. Urgent protection of people or records may require an immediate temporary restriction.

We will review a restriction on its facts and will not automatically forfeit every payment or earned entitlement. Refund consequences depend on services supplied, the reason for the restriction and applicable law. Making a legitimate complaint, exercising a privacy right or requesting a lawful chargeback is not by itself misconduct.

You may request account closure by email. We may verify your identity, explain what access will end and retain records that remain necessary for legal, accounting, certificate or dispute purposes. Closing an account does not by itself cancel an activity purchase, submit a refund request, erase all operational records or invalidate a properly issued certificate. Privacy deletion requests are handled under the Privacy Policy.

We must provide the services we agree with reasonable care and skill, describe them accurately and meet obligations imposed by applicable law. We do not guarantee a particular learning, professional or personal outcome, uninterrupted internet availability or acceptance of a certificate by a body that has not approved it. Statements of aim and participant experience should be understood in that context.

Responsibility for loss will be assessed under applicable law, including causation, foreseeability and reasonableness. To the extent a limitation is lawful and reasonable, we are not responsible for losses that were not reasonably foreseeable when the relevant agreement was made, or for business losses arising from use purchased solely for personal learning. We do not impose a blanket indemnity requiring you to reimburse every claim regardless of fault.

Nothing excludes or limits liability that cannot lawfully be excluded or limited, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer and data protection remedies. These Terms do not cap a refund that the law requires, excuse unlawful disclosure of personal information or require you to waive a claim in advance as a condition of asking for support. A third-party provider’s separate liability limitation does not automatically become ours.

Send a concern to drrose.johnson@gmail.com with the relevant activity or system function, reference, what happened and the outcome sought. We aim to acknowledge complaints within five business days and provide a substantive response within 15 business days, or explain what investigation remains. These service targets do not extend a statutory deadline or require you to delay urgent action.

Jamaican law governs these Terms and learning agreements under them, subject to mandatory rights that apply to a consumer in another jurisdiction. Jamaican courts have jurisdiction without taking away a consumer’s right to use another court or regulator where the law permits it. There is no mandatory private arbitration requirement or class-action waiver in these Terms.

You may seek help from Jamaica’s Consumer Affairs Commission about a consumer issue and the Office of the Information Commissioner about personal data, or approach another competent authority. You do not need our permission or a completed internal complaint before using a statutory route. Any optional mediation must be separately agreed and must not prevent you from meeting a legal time limit.

We may update these Terms for a change in law, functionality or business arrangements and will identify the new version and effective date. Where a change materially affects an existing service, we will provide appropriate notice and obtain agreement where required. Continuing to browse does not retrospectively replace the conditions of a purchase already made or provide new consent for optional processing.

Keep a copy of the offer, order and Terms applicable to your purchase. Important account or service notices may be sent to the contact details you supplied and must remain accurate and accessible as required by law. We will not treat a notice as received merely because we placed it in an internal queue.

If a provision is unenforceable, it applies only to the lawful extent and the remainder continues where it can fairly stand. Delay in enforcing a right does not automatically waive it. We will not transfer an engagement in a way that unlawfully reduces your rights. These provisions do not replace a separately signed professional agreement or remove any representation or remedy that the law requires us to respect.

The website, enquiry forms, email, learning sessions and private course pages are not emergency or crisis services and are not continuously monitored for urgent concerns. If you or someone else is in immediate danger or needs urgent mental-health support, contact the emergency or crisis service appropriate to the person’s actual location, or attend the nearest suitable emergency facility.

Do not wait for a website reply before seeking urgent help. Existing clinical clients should follow the urgent-contact and safety arrangements agreed directly with their practitioner. For ordinary website, registration, refund or learning-access support, contact drrose.johnson@gmail.com.